Hospital Care
St Patrick's Rest Home and Hospital
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St Patricks Home and Hospital
Our philosophy is: We are committed to providing quality care and excellent services. Our emphasis is on maintaining a strong sense of dignity and independence for our frail elderly residents with their varying physical and mental challenges. We believe that our care and service must be delivered with compassion, professionalism and empathy in a safe environment that supports individual values, beliefs and cultures, free from discrimination. We are fully certified and operate to a high standard of quality assurance, including benchmarking our work against other care providers like ourselves. Our facility also offers these services: |
| Detail | |
|---|---|
| Address | 3-7 Wilding Ave View Map |
| Suburb | Epsom |
| District | Central Auckland |
| City/Town | Auckland |
| Postal Address | PO Box 26-613, Epsom, Auckland 1344 |
| District Health Board Area | Auckland |
| Phone | (09) 638 8258 |
| Fax | (09) 638 8258 |
| Mobile | 021 289 2242 |
| Manager | Annabelle Couldwell NZRN (Phone: (09) 638 8258) |
| Owner | Clive & Annabelle Couldwell (Phone: (09) 638 8258) |
| Website | http://www.eldernet.co.nz |
| Updated: 24 Sep 2011 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Some Rooms |
| Updated: 6 Mar 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 37 |
| Long term vacancy | Yes |
| Short term vacancy | No |
| Room 50: A tastefully decorated room with ensuite. Window face to the west with a green outlook and the afternoon sunshine. Window seat. Free to air TV is available in the room. Under floor gas fired central heating.St patrick has 24/7 registered nurse coverage. | |
| Impending vacancy | Yes - Room 49: A tastefully decorate |
| Updated: 24 May 2012 | |
| We maintain a folder of "Positive Feedback" from our former and current residents/families which is available for perusal. |
| Updated: 27 Sep 2011 |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Nurse Practitioner | Yes | Available from Auckland Hosptial when required | |
| Registered Nurse | Yes | We are required to have 24 hour nursing coverage as a part of our hospital services and, in practice, during the week there may be two or more on duty at any one time. | |
| Enrolled Nurse | Yes | We have two staff who have trained as enrolled nurses or the equivalent, on our staff. They provide a good back up to our registered nurses and add to the general competency of all our staff. | |
| Healthcare Assistants/Caregivers | Yes | We have a high coverage of senior nurse assistants and most of our staff are qualified to some degree to provide care to our elderly residents. We pride ourselves on the level of training provided and our staff are constantly receiving updates. | |
| Physiotherapist | Yes | Our physiotherapist is contracted to support the rehabilitaion of our residents. We employ a physio-aide Monday to Friday who works under the guidance of the physiotherapist. | |
| Occupational Therapist | No | We contract a qualified occupational therapist when required. | |
| Own Social Worker | Yes | We have access to the ADHB Care Team social workers for all residents and work with them to ensure that all residents receive an appropriate level of care. | |
| Activities Co-ordinator | Yes | We employ an activities co-ordinator who works with our residents Monday to Friday. She also arranges outings in our van and co-ordinates entertainment from outside. | |
| Hairdresser | Yes | Our hairdresser comes weekly to manage the hair of the residents, for a very reasonable price. | |
| Podiatrist | Yes | The podiatrist comes six weekly. Senior staff are able to manage basic toe nail cutting and the podiatrist does the more difficult nails, diabetics' nails and others on request. | |
| Dietitian | Yes | We contract a dietician to oversee our menus and those residents with specific dietary requirements. | |
| Accredited Visitors | Yes | Vya is our residents' advocate who comes to visit weekly. We also have volunteers from Baradene College and Auckland Grammar School and an English Language School. These people help with activities for residents. | |
| Kaumatua | Negotiable | As required. | |
| Chaplain/Spiritual Advisor | Yes | A Roman Catholic priest conducts a weekly mass. Our contracted chaplain (an Anglican priest) comes weekly (Friday morning). A Baptist minister comes for a service on a monthly basis. Further or more frequent visits can be made if requested. | |
| Other Personnel | Yes | We have our own contracted doctor, Dr. Roderick Mulgan, who comes on Wednesdays to see anyone who is unwell. He is also available when requested. We also have a close relationship with the Auckland District Health Board CARE team. | |
| Updated: 2 Oct 2011 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | We are able to manage this care at St Patricks. Senior staff have had the training to undertake this care. |
| IV Antibiotic Capability | Yes | We are able to manage this service at St. Patrick's and staff are trained in its delivery. |
| Oxygen Management | Yes | We have oxygen therapy at St Patricks and staff are trained in its use. |
| Surgical Followup | Yes | We manage surgical followup and rehabilitation on request or when one of our residents has had surgery. We regularly take residents for rehabilitation following surgucal treatment. |
| Wound Care | Yes | Our senior staff have developed a great expertise in healing wounds that others have found slow to heal. We manage wound care as a part of our core care. |
| Diabetic Care | Yes | All staff receive training on the management of diabetes. This is overseen by our registered nurses. |
| Continence Advisor | Yes | We use the continence advisor from our pad provider. All senior staff have received full training in the management of incontinence and we provide all residents who require pads according to their need. |
| Infection Control | Yes | St Patricks belongs to a bench marking group to compare our management of infections with approximately 20 other facilities around New Zealand. We have an excellent and embedded programme to manage infections. |
| Stomal Therapist | Yes | All staff have received training in the management of stomata. |
| Specialist Palliative Care | Yes | We belong to the Auckland Palliative Care Group and staff regularly attend their meetings and training programmes. We have very caring staff who are sensitive and respond well to residents' issues during the provision of palliative care. |
| Palliative Care | Yes | Our staff are kind and professional in their management of the dying patient. We have received many commendations from families in our management of their loved ones at the end of their lives |
| Stroke Rehabilitation | Yes | With the oversight of registered nurses and management, and the input of our physiotherapist team, we are able to cater for the rehabilitation of residents who have had a stroke. |
| Gerontological Care | Yes | We provide a homely and comfortable environment for our aged frail residents, under the guidance of our GP and the Auckland Gerontology Dept. This includes residents who have dementia, but who do not require a specialised dementia unit for their care. |
| Clinical Manager | Yes | Our Clinical Manager has been with us for the last four and a half years. She works alongside the Manager and doctor to provide sound assessment and management of residents' clinical needs. |
| Other Post Graduate Specialities | Yes | The owner, Annabelle, has public health and auditing qualifications. She has also worked privately and for the Ministry of Health as an advisor to long-term and acute care providers. |
| Updated: 27 Sep 2011 | ||
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| Feature | Status | Details |
|---|---|---|
| Day Care | Yes | We can provide regular day care for anyone who needs it. This includes meals and outings. Often a good introduction to residential care when this becomes needed. |
| Short Term Care e.g. Carer Support, Respite Care | Yes | We have regular respite care residents when a bed is available and are happy to provide this care at hospital or rest home level. |
| Rooms (Single) | Yes | Most of our hospital rooms are single rooms. There are four double rooms at this level of care. |
| Rooms (Shared) | Yes | We have four double rooms at this level of care. |
| Rooms (Suit Couple) | Yes | |
| Ensuite | Yes | Most rooms have a shared or its own ensuite toilet and hand basin. |
| May Bring Own Furniture | Yes | We encourage residents to have their own furniture to help make their room their own. |
| Alcohol Permitted | Yes | We have a monthly happy hour with entertainment. Alcohol is offered as one of the drink choices at this time. Residents can have their own alcohol (provided that medical clearance has been given) which is kept in a locked room. |
| Pets In Residence | Yes | We have "Patrick" our facility burman cat, and several residents have brought their pwn cats. |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | |
| Resident can adjust heating in own room | No | St Patricks has thermostatically controlled underfloor heating. |
| Residents Committee | Yes | Our residents have a monthly meeting. The occupational therapist takes minutes which are passed to the management for any action or review. Feedback is provided at the following meeting. |
| Newsletter | Yes | A monthly newsletter is sent to families, either by post or by email. |
| Policy for management of challenging behaviour | Yes | We do not restrain our residents but do have a policy in place. This is a Ministry of Health requirement. |
| Confused Residents | Yes | The precentage of confused elderly is very small. Appropriate individual care and medical plans are provided on an as required basis. |
| Lounges/seating areas | Yes | We have four lounges for residents and a library reading area. |
| Outings | Yes | We have two regular van outings a week and usually have at least one other special outing a month. Some residents also go to Communicare each week. |
| Rural Setting | No | There are beautiful views of Mt. Eden and the Epsom area as St. Patrick's is located in an elevated position. |
| Smoking Permitted | Yes | A covered verandah is provided for smokers. |
| Semi-Secure | Yes | We have digital locks on the gates. Residents who may wander are prevented from doing so. However, the lower floor is open to a driveway and if residents can manage the lift they may be able to get out. Prospective residents are reviewed individually. |
| Sprinklers | Yes | St. Patrick's is fully sprinklered |
| Audit report available | Yes | In September 2011 had our re-certification audit and only minor issues were identified. Subsequently we were issued with a 3 year certificate, expiry 17 November 2014. |
| Updated: 4 Nov 2011 | ||
| This facility is owner operated and is situated in a quiet no-exit street. It covers about 2/3 acre in the heart of picturesque Epsom. The grounds are park-like with flowers, native trees and seating in shady spots for our residents. Most of St. Patrick's is purpose built while the original villa remains at the front. We are indeed fortunate to be in the heart of the city yet in such a quiet and peaceful street with all amenities close by.
A variety of accomodation is offered at St. Patrick's. For rest home residents there are five motel-like units and four bedrooms in a former owners house (Grandma's Cottage)for semi-independent living. They fully integrate with the facility and its activities. In addition, St. Patrick's has 37 hospital beds for our less able residents. As owner/managers we are dedicated to providing the very best of care and we have many testimonials from families of former and current residents. We live within eight minutes of the facility and both work as caregivers/management. All staff are expected to attend our regular in-service training sessions to keep updating their skills. We often use outside educators for more specialised training. The very highest standard of care and cleanliness is expected at all times by management from staff. We are certified to provide hospital and rest home services until November 2014. We have well-developed quality assurance systems with regular audits and monitoring to ensure we maintain the very highest of standards. |
| Updated: 27 Sep 2011 |
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Our activity programme, which is co-ordinated by our occupational therapist, includes all of the following: regular visits from our resident advocate (Vya), Alzheimer's Society, housie, board games, breakfast in bed, canine friends, cards, children, religion, Communicare, concerts, craft, entertainers from outside, exercises, games, garden, gardening for those so inclined, happy hour with entertainment, jigsaw, massage, movies, newspaper reading, parties, pastoral care, pianist, quizzes, reading, shopping, sing-a-longs, vegetarian, videos. Truly wonderful!!
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| Updated: 27 Sep 2011 |
| Topic | Details | |
|---|---|---|
| Details re Meals | All meals are home cooked on the premises by professional chefs who have worked in rest homes and hospitals for many years. We have a four week rotating menu and special diets are catered for. | |
| Staffing Details | Our staff are all well chosen and well trained. We support our staff to provide the best care, and have a low staff turnover as a result. We also have had no external complaint investigations as a result! | |
| Updated: 24 Sep 2011 | ||
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | Staff member. |
| English | Yes | All staff members. |
| Filipino | Yes | Staff members. |
| Hebrew | Yes | |
| Hindi | Yes | Staff member. |
| Interpreter | No | Can be arranged. |
| Korean | Yes | Staff member. |
| Malayalam | Yes | Staff members. |
| Samoan | Yes | Staff members. |
| Sri Lankan | Yes | Staff members. |
| Thai | Yes | Staff member. |
| Tongan | Yes | Staff members. |
| Ukranian | Yes | Staff member. |
| Updated: 27 Sep 2011 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | Communion is available monthly. Priest visits weekly. |
| Baptist | Yes | Service monthly and all welcome. |
| Christianity | Yes | All denominations represented. |
| Denominations/Faiths represented | Yes | All denominations represented. |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | Communion provided weekly. |
| (Other comments) | Yes | We are happy to cater for all religious affiliations. Almost all of our staff have their own religious affiliation. |
| Updated: 27 Sep 2011 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.01 km | Bus stop at street corner. |
| Shops | 0.40 km | One block away which includes a cinema. |
| Mall | 2.00 km | Royal Oak and St. Lukes |
| Parks | 0.50 km | Cornwall Park/One Tree Hill. |
| Library | 1.00 km | Epsom public library. We also have our own library. |
| Updated: 24 Sep 2011 | ||
| Credential | Status | Details |
|---|---|---|
| Audit Report Available. | Yes | |
| New Zealand Aged Care Association | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) | Yes | |
| Bureau Veritas Quality International (Auditing Agency) | Yes | |
| Other details | Yes | New Zealand Association of Gerontology. |
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| Updated: 24 Sep 2011 | ||