Hospital Care

Regency Home and Hospital

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Regency Home and Hospital has long been established in Northcote and is positioned within easy access of the harbour bridge and surrounding North Shore areas.
Our focus is to provide a range of services that meet the varied and changing needs of people within our community and beyond and to achieve this in a caring, consistent manner that reflects high standards.
Our aim is to provide a homely comfortable environment for all those who live with us and a friendly welcome for all who visit.
Updated: 13 May 2010

Our facility also offers these services:

Contact Details
Detail
NameRegency Home and Hospital
Address60 Onewa Rd   View Map
SuburbNorthcote
DistrictNorth Shore
City/TownAuckland
Postal AddressPO Box 36 373, Northcote North Shore City
District Health Board AreaWaitemata
Phone(09) 419 2089
Fax(09) 419 2089
ManagerDebbie Tunui (Phone: (09) 419 2089)
Email View Email Address
Updated: 23 Oct 2014

Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 27 Jun 2012

Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care30
Long term vacancyNo
Short term vacancyNo
All Private Bedrooms
Impending vacancyYes
Updated: 30 Oct 2014

Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes The Clinical Leader is a Registerd Nurse experienced in care of the elderly. Our Team Leader in the Rest Home and Dementia area is also an experienced Registered Nurse. Registered Nurses are available to all Reidents 24/7.
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Qualified Physiotherapist contracted to attend Regency residents weekly. All new admissions assessed to establish their needs, treatment plan documented and carried out by the Physiotherapist, supported by hospital staff, ensuring continuity of care
Occupational Therapist Yes Occupational Therapist works Monday-Friday providing professional input into specifc resident needs identified at an initial assessment, liaising with Physio on resident mobility needs and providing oversight and input into the daily activities programme
Own Social Worker No Services of a Social Worker can be accessed via Community Service if requested by resident or family
Activities Co-ordinator Yes Activities Coordinator manages the activities programme Monday-Friday, supported by the Occupational Therapist. Experienced in elder care and able to provide activities that are appropriate and relevant to the residents
Hairdresser Yes Visits on a weekly basis, attending to residents in our hairdressing salon. Very experienced having provided a service to Regency residents over a long period. Is flexible if residents require hair done for special occasions
Podiatrist Yes Contracted service, who is a qualified Podiatrist, providing a service to Regency residents over many years. Visits routinely 6 weekly but will provide additional service if requested.
Dietitian Yes Contracted service by Qualified Dietitian available on request or when clinically indicated. Will visit and assess residents who require professional nutritional advice and support, provide treatment plan and assist staff to achieve set goals
Accredited Visitors Yes Age Concern
Kaumatua Yes Active relationship with several Marae and services that can assist Regency if a resident requests a Kaumatua. Kaumatua provide training sessions for staff to increase cultural understanding
Chaplain/Spiritual Advisor Yes No in-house Chaplain available but regular Church services held at Regency by community Ministers, for those residents wishing to attend. Chaplains or Spiritual Advisor can be accessed if requested by resident or family
Other Personnel Yes Administrator working Mon - Fri 9-5, with extensive experience in age care.
Updated: 27 Jun 2012

Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes
Gastronomy/Nasogastric Management Yes Registered Nurses, that recieve additional training, are available ensuring these specific needs are managed safely and within the established resident treatment plan
Oxygen Management Yes Oxgyen supply is available to manage any emergency response with competent trained staff able to administer. Regular oxygen administration, ordered by the Doctor or Specialist, is provided as directed as part of the resident's treatment plan
Wound Care Yes Wounds are managed according to current best practice standards, using up to date medical products. Additional advice is sought from Wound Management Specialist for any complex wounds ensuring the most effective management plan is in place.
Diabetic Care Yes Registered Nurses available to manage any diabetic needs ranging from diabetic diet, prescribed medication or insulin administration and be responsive to situations that can arise for people with diabetes
Continence Advisor Yes
Infection Control Yes Regency has an active and comprehensive programme in place that fully meets required certification standards. Staff training and on-going surveillance of potential infection issues result in prompt and appropriate response to any identified problems
Stroke Rehabilitation Yes Staff work with the Physiotherapist to develop a realistic treatment plan providing on-going support and management of the resident
Updated: 12 May 2010

Features
FeatureStatusDetails
Under 65 yrs with Disability Yes Hospital area can well cater for the younger person with a variety of disabilities. Dependant on funding being approved.
Day Care Yes We can provide day care. Private paying clients only (includes those who use Carer relief funding)
Palliative Care Contract No However we provide end of life care for our residents. Hospice have close involvement during this time.
Whanau Room No If relatives wish to stay over we will do our best to make you comfortable at the bedside. Families are welcome to use staff facilities.
Rooms (Single) Yes All bedrooms in the hospital area are single rooms, maximising privacy
May Bring Own Furniture Yes There is an appreciation that residents may like to have some personal furniture items in their room or placed in the lounge for their use. This needs discussion with the Manager so the furniture is appropriate to the available space.
Alcohol Permitted Yes Residents are able to have their own supply of alcohol or can participate in "Happy Hour" when a glass of alcohol is served
Negotiate To Bring Own Pet Yes This can be raised with the Manager and would depend on the type of animal involved. Birds and fish can be more easily managed.
Phone Access In Own Room Yes There is a portable phone for residents use. If residents want to have a phone this can be installed. Installation and ongoing costs are at the resident's expense.
Resident can adjust heating in own room Yes
Residents Committee Yes Held monthly. All residents welcome to participate
Policy for management of challenging behaviour Yes Comprehensive policy and training ensures staff have a thorough understanding of managing behaviour events, should they arise. Aim of management is being observant and responsive to behaviour changes so situations can be diffused at the lowest level
Confused Residents Yes
Lounges/seating areas Yes Separate dining room and lounge. TV available in lounge
Outings Yes Regular outings provided in the van.The frequency of outings for individual residents varies according to the type of outing and is rostered to some extent.
Smoking Permitted Yes Designated area outside of facility provided for smokers
Sprinklers Yes Facility fully equipped with fire alarms, fire doors and sprinkler system
Updated: 13 May 2010

Interests & Activities

Activity programme in place managed by Activities Coordinator and Occupational Therapist. All residents invited and encouraged to participate in activities of interest to them.
Activities include: Big print books, Aromatherapy, Board games, Canine friends, Church service, Concerts, Cooking, Craft, regular Entertainers, Happy Hour, Housie, Music, Outings, Videos.
For the more frail resident one on one activity, such as being read to, may be more appropriate.

Resident/family assisted to access Advocacy service should the need arise. Information available in "Welcome to Regency" booklet given on admission.




Updated: 12 May 2010

Additional Information
TopicDetails
Details re Meals All meals cooked on site by Regency Food Service staff. Specific dietary needs or residents with cultural needs catered for. Breakfast in bed, other meals in dining room. Menu developed in liaison with qualified Dietitian.
Staffing Details Qualified staff 24hours/7 days providing care and oversight/direction of Caregiving staff. Active staff training to maintain highly skilled staff.
Associated Complexes Orongo Rest Home, situated at Campbell's Bay North Shore, provides Rest Home and Secure Dementia accomodation.
Fees Details/Fees Do Not Include Admission document clearly outlines services not included in fee. Manager can assist with any queries.
Updated: 12 May 2010

Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Cook Island Yes
English Yes All staff are required to speak English while working in the hospital area ensuring effective communication and understanding by all. Family supported to access interpreter services if appropriate
Fijian Indian Yes
Filipino Yes
Samoan Yes
Tongan Yes
Updated: 13 May 2010

Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes Interdenominational clergy visit the facility and conduct a service on a rotational basis but can be requested to visit at any time.
Non denominational Yes
Roman Catholic Yes Lay members of the church visit individual residents as requested by resident or family. Priest will visit as required when requested
(Other comments) Yes Regency has no specifc religious affiliations and welcomes residents of any demonination. Religious visitors are always welcome to see any resident who wishes this to happen.
Updated: 12 May 2010

Distances
LocationDistanceDetails
Public Transport   Bus stop situated outside facility
Shops 1.00 km Dairy, florist
Mall 1.70 km Birkenhead Shopping centre
Parks 1.50 km Little Shoal Bay reserve Stafford Park
Library 1.70 km New Birkenhead library now open
Updated: 13 May 2010

Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
New Zealand Aged Care Association CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 12 May 2010


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