Hospital Care
Radius Lester Heights Hospital
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| All staff are committed to the provision of high quality care with dignity, to all patients within Radius Lester Heights Hospital |
| Detail | |
|---|---|
| Address | 93 Fourth Ave View Map |
| City/Town | Whangarei |
| District Health Board Area | Northland |
| Phone | (09) 438 3909 |
| Fax | (09) 438 3953 |
| Mobile | 021781074 |
| Manager | Te Aroha Pou (Phone: (09) 438 3909 ext 708) |
| Owner | Radius Residential Care |
| Website | http://www.radiusresidentialcare.co.nz/ |
| Updated: 23 Feb 2012 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Unknown |
| Updated: 20 Feb 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 35 |
| Updated: 15 May 2012 | |
| Dear Brien,
A note on behalf of my sister, my brother, and myself to express our thanks for the wonderful care and attention our mother is receiving from the dedicated staff at the Lester Heights Hospital here in Whangarei. Our mother going into hospital level care is not what any of us would have envisaged for her (let alone herself), but from the moment we phoned to make the initial enquiry to personally checking out the facilities available to Mum's admittance all the staff could not have been more welcoming, kind or helpful. We have found that all the staff go the extra mile in a professional, pleasant, cheerful and calm manner, and this has helped Mum to settle in so well. As Mother Teresa said, "We can't all do great things, but we can all do small things with great love." With Kind Regards |
| Updated: 22 Feb 2012 |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Nurse Practitioner | Negotiable | Gerontology Nurse specialist available through Northland DHB | |
| Registered Nurse | Yes | As this is hospital level of care we have Registered Nurse coverage 24 hours per day 7 days per week. The administration of your medication will be supervised by Registered Nurses. | |
| Enrolled Nurse | No | At Lester we are a teaching facility and have student Enrolled Nurses completing the clinical assessments on site under the supervision of the Clinical Nurse Manager and Registered Nurses. | |
| Physiotherapist | Yes | Our Physiotherapist can be called in if required to provide individual physiotherapy service to all Residents as appropriate. | |
| Occupational Therapist | Negotiable | ||
| Own Social Worker | Negotiable | ||
| Activities Co-ordinator | Yes | Monday to Friday the Activities Coordinators provide a interesting and stimulation activites program for all cleints at a level that suits the individual. Group games and outings are organised. A weekly calendar for the comming events is available | |
| Hairdresser | Yes | Our resident Hairdresser visits weekly and you can make use of her services by appointment and at a reasonable charge. | |
| Podiatrist | Yes | A podiatrist visits the hospital on a 6 weekly basis for a reasonable charge or relatives can cut the residents nails if they wish. | |
| Dietitian | Yes | NDHB referrals On call. | |
| Kaumatua | Yes | On call. | |
| Chaplain/Spiritual Advisor | Yes | An interdenominational Chaplain service is provided. This involves regular visits but personal visits can be arranged by request with a Facility Manager or the Clinical Nurse Manager | |
| Other Personnel | Yes | You may retain your own General Practitioner or you may prefer to transfer to the Resident Doctor who visits weekly. A one monthly check with your preferred GP will be carried out. More frequent visits are available as required. | |
| Updated: 3 May 2009 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | Clinical Manager have extensive experience in these areas |
| Oxygen Management | Yes | Registered Staff have training and are qualified in this area |
| Surgical Followup | Yes | The registered nurses liaise with NHDB Wound Nurse specialist to manage the dressings. Acc short term clients welcome. |
| Wound Care | Yes | Registered Nurses receive annual training from wound care specialists in this area. |
| Diabetic Care | Yes | Registered Nurses receive annual training from Diabetic Specailist in this area |
| Continence Advisor | Yes | All staff are trained by Incontinence specialist |
| Infection Control | Yes | Trained RN for this role. Annual updates from Northalnd DHB IC NUrse Specialist |
| Stomal Therapist | Yes | DHB on call |
| Specialist Palliative Care | Yes | RN's and caregivers are training by North Haven Hospice to provided excellent pallitive care. |
| Palliative Care | Yes | RN's and caregivers are training by North Haven Hospice to provided excellent pallitive care. |
| Psychiatric Care | Yes | POP team available as needed |
| Stroke Rehabilitation | Yes | Available through NDHB and the Stroke foundation. All staff attend inserivces. |
| Tracheotomy Care | Yes | Clinical Care Manager and Rn's are trained. |
| Dialysis | Yes | All RN's have been trained by the renal team and work closely with Whangarei to manage dialysis. |
| Spinal Injuries | Yes | Trained RNs |
| Gerontological Care | Yes | |
| Urology | Yes | |
| Clinical Manager | Yes | |
| Other Nursing Specialities | Yes | |
| Psychiatrist | Yes | As needed |
| Updated: 21 Apr 2009 | ||
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | |
| Short Term Care e.g. Carer Support, Respite Care | Yes | Respite and Carer Support. ACC. |
| Carer Support/Respite Care Booking Facility | Yes | |
| Palliative Care Contract | Yes | . |
| Rooms (Single) | Yes | |
| May Bring Own Furniture | Yes | |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | By negotiation and depends on what the pet is. |
| Phone Access In Own Room | Yes | You may have your phone installed in your own room at your own cost. All calls/messages will be conveyed to you as required. |
| Resident can adjust heating in own room | Yes | |
| Family Committee | No | . |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Lounges/seating areas | Yes | two lounges are available |
| Outings | Yes | Outings of interest are undertaken as often as possible via mobility taxi service. These are arranged by the Activities Co-ordinator with staff assistance. |
| Smoking Permitted | Yes | There is a special smoking area for residents. No smoking in bedrooms. |
| Sprinklers | Yes | Fire safety is the responsibility of well trained staff. |
| Updated: 21 Apr 2009 | ||
| Activity programme, Age Concern, Art, Big print books, , Board games, Breakfast in bed, Bingo, Canine friends, Cards, Care and Craft, Church, Concerts, Craft, Electric beds, Email, Entertainment, Exercises, Fax, Garden, Internet, Massage, Men, Newspaper reading, Outings, Pastoral care, Vegetarian, Videos, Happy Hour, Housie, Indoor Games, Jigsaw, Library, Music, Movies, Parties, Petanque, Picnic facilities, Quizzes, RSA, , Sing-a-longs
|
| Updated: 21 Apr 2009 |
|
SOCIAL ACTIVITIES
|
| Updated: 21 Apr 2009 |
| Topic | Details | |
|---|---|---|
| Details re Meals | All meals are prepared at the Hospital. Home baking. Meal times are: Breakfast 7.45am, Lunch 11.45am, Tea 4.45pm, Supper 7pm. Guests for a meals are welcome. There is a small charge for guests meals. | |
| Staffing Details | All shifts have one Registered Nurse. We try to keep the Caregiver/Resident ratio 1:5. STAFFING STRUCTURE The General Manager oversees all facilites and has ultimate accountability and governance of Oakhaven Hospital, Lester Memorial Hospital, Potter Aged Care Centre, Bay Care Heights Resthome/Hospital and Orewa Resthome. The Clinical Nurse Supervisor and Manager of Lester are responsible for the overall day to day running of Lester. The Charge Nurse is responsible for daily care of patients and supervision of nursing staff. Registered Nurses and Hospital Care Assistants work rostered shifts to provide 24 hour care. The First Cook, Kitchen staff, Maintenance, Laundry and Cleaning Personnel work 7 days per week rostered duties as per job description. | |
| Associated Complexes | Radius Lester Heights Hospital is part of the Radius Residentail Care Group. | |
| Updated: 21 Apr 2009 | ||
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Maori - Te Reo | Yes | Some. |
| Updated: 21 Apr 2009 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Buddhism | Yes | |
| Christianity | Yes | |
| Inter denominational | Yes | Church services are held in the lounge. Catholic Communion can be arranged as required. |
| Jehovah Witness | Yes | |
| Judaism | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Ratana | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| Seventh Day Adventist | Yes | |
| Updated: 21 Apr 2009 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 1.00 km | |
| Shops | 2.00 km | |
| Mall | 3.00 km | |
| Parks | 2.00 km | |
| Library | 3.00 km | Library books are available for exchange through the Activities Co-ordinator. Other reading material is available at all times. |
| Updated: 21 Apr 2009 | ||
| Credential | Status | Details |
|---|---|---|
| New Zealand Aged Care Association | Yes | |
| ACE ("Aged Care Education" Training programme) | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| Home and Community Support Sector Standards (Standards NZ) | Yes | |
| Telarc Quality Health (Auditing Agency) | Yes | |
| Telarc Quality Health. (Auditing Agency) | Yes | |
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| Updated: 21 Apr 2009 | ||