Hospital Care
Forrest Hill
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MISSION STATEMENT
To provide a quality, homely environment in which the frail elderly and/or confused elderly may live in an atmosphere of respect and friendliness and have their physical and psychological needs met regardless of culture, race or creed. PHILOSOPHY Assist all residents to maintain their independence and involvement in making decisions affecting their lives to the highest level possible for each individual. Encourage each resident and their family/whanau to be involved in the planning and provision of care. Encourage a high level of wellness by maintaining a caring and stimulating environment. Encourage residents to maintain outside contacts with family/whanau, friends, church and other relevant groups. Facilitate mixing with other residents and joining in activities. Encourage all residents to maintain links with cultural or spiritual organisations, friends and family and ensure staff are knowledgeable and sensitive to the values and beliefs which are important to the resident. This will be reflected in training. Ensure consultation acknowledges cultural differences. It is the responsibility of all staff to deliver a service to the residents that meet all requirements, standards and best practice guidelines. Every staff member has the right and the responsibility to be part of the quality processes and is expected to be informed about contractual and personal responsibilities through training and sharing of information. This is a safe facility in which residents can feel secure. Our facility also offers these services: |
| Detail | |
|---|---|
| Address | 37 Bond Crescent View Map |
| Suburb | Forrest Hill |
| District | Waitemata North |
| City/Town | Auckland |
| District Health Board Area | Waitemata |
| Phone | (09) 410 6441 |
| Fax | (09) 410 8420 |
| Mobile | 027 333 1920 |
| Manager | Brylee Thompson (Phone: (09) 410 6441) |
| Updated: 19 Jan 2012 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | No |
| Updated: 10 Feb 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 36 |
| Long term vacancy | Yes |
| Short term vacancy | Yes |
| Subsidised short term care vacancy | Yes |
| Private short term care vacancy | Yes |
| Impending vacancy | Yes |
| Updated: 10 Feb 2012 | |
| Gaye, North Shore and Yvonne, Northland – October 2011
On behalf of our Mother, my sister and I fully recommend anyone placing their loved one’s in the care of ‘Forrest Hill Home and Hospital’. Our Mother, Lilian Morgan, has been in the care of ‘Forrest Hill Home and Hospital’ for the past six-and-a-half years and I am more than happy to be able to say that our family are pleased with the good care she receives from the lovely nurses and carer’s who are always very respectful and always smile and say ‘Hi’ and do their very best to make sure our Mum is comfortable and okay each day. It is so pleasant right from walking into the office each day, friendly ‘Hello’s’ and smiles means so much. It’s great too with all the nice changes the new management have made making the rest home so much more lighter and brighter with lots of flowers, lovely new drapes and nets and corners set up with comfortable chairs, like I said, ‘like home’. I’ve got to mention another super lady, the Diversional Therapist, who run’s around flat out, filling the home with lots of colour’s, pictures, photo’s and keeps everyone busy and up to date on all the ‘top news’, sports etc. Friendly and always smiling and not too busy to have a chat, she has so much energy, she tires me out just watching her, ha! Everything looks and is pleasant. Our cooks are not only beautiful but so super friendly and the food that comes out of the kitchen is ‘just like home’. Their smiles are priceless to me; it is so good to be able to put our trust in Mum’s care. Dorothy and Ken, North Shore November 2011 It is such a pleasure to able to provide a testimonial to others regarding the care provided at Forrest Hill Home and Hospital. Our dearest friend was unable to cope at home on their own and Forrest Hill encapsulated them into their care without hesitation. It is so difficult for people who are ageing who have limited family members however the Forrest Hill team of carer’s provide such a family orientated approach to all their people, it makes you feel warm inside to know they are safe, happy and very healthy. Our friend praises the staff and the services he receives and could not speak highly enough of the home. For someone who has been well known as ‘difficult to please’, Forrest Hill must be amazing to meet his requests! Well done Forrest Hill, we would recommend your home to anyone who is need of genuine care and love. Mrs Armstrong, Forrest Hill, September 2011 The wonderful care staff in the Hospital at Forrest Hill have been very kind and special to my husband of 55 years. When Jimmy went into care I was beside myself with guilt. I still am sad that he can’t be at home with me, but the staff at his new home have been very supportive, often giving me a hug, reminding me that he is safe and that I can visit him anytime I want. I enjoy the delicious food served by the kitchen as I often share an evening meal with Jimmy and watch the news before going home. He calls me every night before bed – the staff help him to make the call. The hospital does a wonderful job ensuring Jimmy is pain free and enjoys every day. I am so very grateful that I have a happy husband and an open home who has welcomed us both into their lives. |
| Updated: 10 Feb 2012 |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Nurse Practitioner | Negotiable | We are able to consult nurse specialists as required. | |
| Registered Nurse | Yes | Onsite 24 hours a day. Seven days a week | |
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | ||
| Occupational Therapist | Negotiable | ||
| Own Social Worker | Negotiable | Via Waitemata Health as required | |
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | Weekly On Mondays | |
| Podiatrist | Yes | 6 Weekly or if required and negotiated | |
| Dietitian | Yes | ||
| Kaumatua | Negotiable | ||
| Chaplain/Spiritual Advisor | Negotiable | ||
| Updated: 10 Feb 2012 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | |
| Oxygen Management | Yes | |
| Surgical Followup | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advisor | Yes | |
| Infection Control | Yes | |
| Stomal Therapist | Yes | |
| Specialist Palliative Care | Yes | Link nurse for this area onsite |
| Palliative Care | Yes | we have a link nurse with additional education in this area |
| Stroke Rehabilitation | Yes | |
| Spinal Injuries | Yes | |
| Gerontological Care | Yes | |
| Urology | Yes | |
| Clinical Manager | Yes | |
| Psychiatrist | Yes | Through MHSOA |
| Updated: 10 Feb 2012 | ||
| Feature | Status | Details |
|---|---|---|
| Short Term Care e.g. Carer Support, Respite Care | Yes | |
| Carer Support/Respite Care Booking Facility | Yes | |
| Primary Health Funded Short Term Care | Yes | Through Primary Options or ACC |
| Palliative Care Provided | Yes | |
| Whanau Room | Yes | If you wish to stay over with a relative who is unwell we can accomodate |
| Rooms (Single) | Yes | |
| Rooms (Suit Couple) | Yes | We are willing to disuss this with you. |
| Ensuite | Yes | |
| May Bring Own Furniture | Yes | |
| Alcohol Permitted | Yes | Supervised |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | |
| Resident can adjust heating in own room | Yes | Thermostat and timer |
| Residents Committee | Yes | Bi-monthly meetings chaired by the Activities Coordinator |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | Challenging Behaviour Training for staff regularly |
| Confused Residents | Yes | |
| Lounges/seating areas | Yes | |
| Outings | Yes | |
| Smoking Permitted | Yes | Outside areas only |
| Semi-Secure | Yes | Key pad exit |
| Sprinklers | Yes | |
| Audit report available | Yes | |
| Updated: 10 Feb 2012 | ||
| . |
| Updated: 1 Nov 2011 |
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Activity programme, Advocate, Age Concern, Alzheimer's Society, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Bridge, Canine friends, Cards, Care and Craft, Children, Concerts, Cooking, Craft, Dancing, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Housie, Indoor Games, Jigsaw, Library (mobile libraray), Massage (hand massage) , Music, Newspaper reading, Outings, Parkinson's Society, Pianist, Quizzes, Reading, Sing-a-longs, Singing, Sky TV (access at own cost), Vegetarian, Videos, BBQ, Anthroposophical, Classical Music, Concerts, Cooking, Digital camera, Exercises, Jigsaw, Music, Newspaper reading, Pianist, Parties, Shopping, Sing-a-longs, Singing, Stroke Group |
| Updated: 1 Nov 2011 |
| Topic | Details | |
|---|---|---|
| Details re Meals | Cooked on site | |
| Staffing Details | Owner operated service | |
| Fees Details/Fees Do Not Include | Please contact the manager for full details. No extra cost for ensuite. | |
| Updated: 1 Nov 2011 | ||
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| Chinese | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Indonesian | Yes | |
| Korean | Yes | |
| Macedonian | Yes | |
| Malay | Yes | |
| Mandarin | Yes | |
| Samoan | Yes | |
| Tagalog | Yes | |
| Tongan | Yes | |
| Updated: 13 Jul 2011 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Non denominational | Yes | |
| Updated: 13 Jul 2011 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 km | Public transport on Forrest Hill Road |
| Shops | 0.50 km | |
| Mall | 3.00 km | Milford Mall |
| Parks | 0.20 km | |
| Library | Onsite mobile library 2 weekly. Takapuna Library 4km approx | |
| Updated: 1 Nov 2011 | ||
| Credential | Status | Details |
|---|---|---|
| N.Z. Aged Care Association (ex ARCH) | Yes | |
| Telarc Quality Health (Auditing Agency) | Yes | |
| Other details | Yes | Internal training programme |
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| Updated: 1 Nov 2011 | ||