Help for those at home
Top Level Care Limited
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Top Level Care Limited is a privately owned company trusted to be a source of professional care for people in their own homes. We pride ourselves on being a locally based company with integrity.
"We're Here and We Care" |
| Detail | |
|---|---|
| Address | 20 Dart Place |
| City/Town | Queenstown |
| District Health Board Area | Southern (Southland) |
| Phone | 03 442 9865 |
| Fax | 03 442 9865 |
| Mobile | 027 310 7404 |
| Manager | Brenda Douglas (Phone: 03 442 9865) |
| Owner | Brenda Douglas |
| Updated: 13 May 2010 | |
| We provide one to one assistance for people in their own homes with domestic, nursing and personal cares. We are flexible and responsive to your individual needs and provide services such as companionship, transport to social or medical appointments, shopping, cooking and cleaning.
We aim to assist people to maintain their independence and provide peace of mind to families who are not able to be personally present. |
| Updated: 15 May 2008 |
| We service the whole Wakatipu district. |
| Updated: 15 May 2008 |
| Type | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Registered Nurse (eg Wound Care, Medication) | Yes | Yes | Yes | The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health. |
| Hairdresser (Home Visits) | No | No | No | We can provide referrals for you or make appointments as needed. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health. |
| Hospice | No | No | No | We do provide end of life care in a person's own home and consider it an honor to be involved in such an important work. |
| Attendant Care (ACC) | Yes | Yes | Yes | |
| Carer Support | Yes | Yes | Yes | All our carers are very experienced and at varying stages in the ACE (Aged Care Education) Programme. All undergo a police check. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health. |
| Sitter Service/Companions | Yes | Yes | Yes | All companions are experienced and have undergone police checks prior to engagement. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health. |
| Live In Care (24 Hr) | Yes | No | Yes | The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health |
| Other Therapists | No | No | No | We have close links with particular therapists which we can recommend and contact for you. |
| Personal Care (Showering, Dressing) | Yes | Yes | Yes | Our caregivers are experienced in providing a range of personal cares. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health |
| Nail Cutting (Home Visits) | No | No | No | We can arrange the necessary services as needed. |
| Updated: 15 May 2008 | ||||
| Specialities or Areas of Expertise. | Status | Details |
|---|---|---|
| Urology. | Yes | |
| Stomal Therapist | Yes | |
| Specialist Palliative Care Nurse | Yes | |
| Wound Care. | Yes | |
| Diabetic Care. | No | We do however liase closely with the diabetic nurse at the Queenstown Medical Centre. |
| Psychiatric Nursing. | Yes | Have close links with Mental Health Unit under the Southland District Health Board. |
| Continence Advisor | Yes | Our RNs can provide a range of assistance here. |
| Infection Control. | Yes | |
| Stroke Rehabilitation. | Yes | |
| Tracheotomy Care. | Yes | |
| Dementia Care | Yes | |
| Gerontological Care | Yes | |
| Oxygen Management | Yes | |
| Social Worker | No | While we do not employ a social worker we have close contact with the social worker based in Wanaka and can call on her as needed. |
| Occupational Therapist | No | We do not employ an occupational therapist but can refer you to the appropriate service where there is a need and assist you to make and keep appointments. |
| Physiotherapist | Yes | We do not employ a physiotherapist but can refer you to the appropriate service where there is a need and assist you to make and keep appointments and followup on any home based exercise programmes recommended. |
| Surgical Followup | Yes | We can provide assistance with post operative care. |
| Gastronomy/Nasogastric Management | Yes | |
| Palliative Care | Yes | We have registered nurses and caregivers with a lot of experience in pallative care. |
| Updated: 15 May 2008 | ||
| Type | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Meals (Frozen) | Yes | Yes | No | We can cook and freeze meals for a client if they require this. Please note that for all Domestic Assistance the subsidy refers to the Carer Support Package available through the Ministry of Health. |
| Meals (Fresh or Hot) | Yes | Yes | No | We can prepare a range of meals in the client's to suit a client's taste and timeframe. |
| Home Help (Housework/Cleaning etc.) | Yes | Yes | No | We can assist with any household chores as needed and directed by the client. |
| Shopping Assistance | Yes | Yes | No | We can either do the shopping for our clients or provide transport and support on shopping trips. |
| Transport Assistance | Yes | Yes | Yes | We provide transport assistance to meet your needs and for special events or emergencies are available after normal work hours for this. |
| Updated: 15 May 2008 | ||||
| Kaumatua Services | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Kaumatua Services | Yes | No | No | We have close links with the Ngai Tahu community. |
| Updated: 15 May 2008 | ||||
| Companionship | Self Funded | Subsidised | After Hours | |
|---|---|---|---|---|
| Day Care (Dementia Care) | Yes | Yes | Yes | We have caregivers and nurses experienced in dealing with dementia. Please note that for our Companionship services the subsidy only refers to the Carer Support Packages available through the Ministry of Health. |
| Day Care (Non Dementia) | Yes | Yes | Yes | We can help clients engage in a range of activities whether they want to try something new or just keep up with their old routine. |
| Lunch | Yes | Yes | Yes | We can assist with the prepartion of lunch in the client's home. |
| Club/Drop in Centre | No | Yes | Yes | We can provide transport out to a club/drop in centre and help clients find such appropriate facilities but we do not run a drop in centre as such. |
| Visiting Service | Yes | Yes | Yes | We are available to provide a visiting or check in service as needed. |
| Activities/Exercise Programme | Yes | Yes | Yes | We regularly assist clients with an exercise programme whether it is prescribed by a medical professional or on a more casual basis. |
| Other Social Support | Yes | Yes | Yes | We assist people to keep in contact with friends and family and maintain their normal routine. We also assist clients to take their medications correctly and on time. |
| Updated: 15 May 2008 | ||||
| Support & Advocacy | Status | Details |
|---|---|---|
| Support and Advocacy | Yes | We will provide support in absence of family support and we also contact Aged Support on behalf of our clients where necessary. |
| Updated: 15 May 2008 | ||
| While we are not contracted to provide funded services clients in some instances are able to receive funding from Carer Support Packages available from the Ministry of Health.
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| Updated: 15 May 2008 |
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Updated: 15 May 2008 | ||
| Credential | Status | Details |
|---|---|---|
| New Zealand Aged Care Association | No | . |
| New Zealand Home Health Association | Yes | We are currently considering joining this organisation |
| ACE ("Aged Care Education" Training programme) | Yes | Our caregivers are in varying stages of completing ACE qualifications and we encourage them to do so by offering pay incentives when complete. |
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| Updated: 26 May 2008 | ||