Victoria Place Resthome
At a glance
- Vacancy
- Yes
- Name
- Victoria Place Resthome
- Category
- Dementia
- Address
- 9 Victoria Place
Tokoroa
Tokoroa 3420 - Postal Address
- Same as above
- Region
- Waikato
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Maxine Mathews - 07 886 1572
- Owner
- Oceania Group - 09 356 1837
- Clinical Manager
- Debbie Norris - 07 886 1572 Ext 9338
- Administrator
- Rachael Philip - 07 886 1572
Other services
Photos
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Map
Reviews
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Nestled down a quiet, leafy street in the heart of Tokoroa, Victoria Place is a warm, friendly Care Centre, offering a choice of standard and premium care rooms.
Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.
Victoria Place is ideally located just minutes from State Highway 1, making it easy for friends and family to visit or take you out and about.
Everything you need is on your doorstep. Cafes, restaurants, supermarkets and shops are a short drive away, Tokoroa Hospital is just across the road, and there are a number of parks to explore in the local area – including the beautiful Lake Moananui, which is a great spot for a picnic on a sunny summer’s day.
Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.
Victoria Place is ideally located just minutes from State Highway 1, making it easy for friends and family to visit or take you out and about.
Everything you need is on your doorstep. Cafes, restaurants, supermarkets and shops are a short drive away, Tokoroa Hospital is just across the road, and there are a number of parks to explore in the local area – including the beautiful Lake Moananui, which is a great spot for a picnic on a sunny summer’s day.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 17 May 2023 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 7 |
| Vacancy | Yes |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Unknown |
| Updated: 19 Apr 2024 | |
Testimonials
| "We really appreciate your support without that we couldn't even think about travelling overseas. Thanks a lot to your team" "You're a very caring and supportive team from top in command to bottom of the ladder. Thanks again and a big pat on the back". "All the warmest thanks and gratitude for looking after and taking care of our father. Thank you for showing us the highest standards of professionalism from your staff toward our dad" "The staff of this resthome are fantastic. With all the help our family has had from them is over and beyond" |
| Updated: 17 May 2023 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a Registered Nurse on duty at all times. | |
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Negotiable | We arrange for the Resident to be seen when needed. | |
| Occupational Therapist | Negotiable | We arrange for the Resident to be seen when needed. | |
| Social Worker (on site) | Negotiable | We arrange for the Resident to be seen when needed. | |
| Activities Co-ordinator | 30 | Yes | Our Activities Co-ordinator works Monday to Friday. She has a passion for making people happy and is willing to go that exta mile. |
| Hairdresser | Yes | We have a Hairdresser that offers a range of services to our residents on a regular basis. | |
| Podiatrist | Yes | We have a visiting podiatrist from Cambridge that comes in when required, usually every 3 months | |
| Dietitian | Yes | The seasonal menu is prepared by our Dietian then our wonderful cooks create beautiful meals. The Dietitian also visits the facility. | |
| Kaumatua | Yes | We have a Kaumatua that is available to come in if requested. | |
| Chaplain/Spiritual Advisor | Yes | These people are available to the residents and they visit regularly. | |
| Other Personnel | Yes | We have amazing community volunteers that come in on a regular basis. | |
| Updated: 17 May 2023 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have oxygen available on site: oxygen cylinders and concentrators. |
| Gastronomy/Nasogastric Management | No | Referred to local hospital (Tokoroa Hospital) as required. |
| Palliative Care (Contracted) | Yes | |
| End of Life/Palliative Care | Yes | WDHB. We provide excellent End of Life care for residents, ensuring families/whanau are cared for at the same time. |
| Dialysis | Yes | If necessary we will lisase with WDHB. All Registered Nurses are trained in Dialysis Management. |
| Wound Care | Yes | Complex wound management/advice is available via WDHB. |
| Diabetic Care | Yes | Via WDHB and local diabetes nurse. |
| Continence Advice | Yes | WDHB and we also have our own appointed continence nurse on staff. |
| Stomal Therapy | Yes | WDHB |
| Stroke Rehabilitation | Yes | We have the local stroke support person visit and/or educate staff. Other specailists are available via WDHB. |
| Tracheotomy Care | No | If necessary we will liase with WDHB |
| Spinal Injuries Care | No | As above |
| Infection Control | Yes | We have an appointed Infection Control Nurse and we also contact the WHDB specialist nurses and the public health service. |
| Surgical Followup | Yes | Referred for hospital appointments at WDHB or Tokoroa Hospital. We are able to deliver excellent wound management, dressings and pain management. |
| Psychiatric Care | Yes | WDHB/MHSOP |
| Primary Rural Health Care | No | We would liase with WDHB if required. |
| Clinical Management | Yes | We have an Clinical Manager who works 5 days per week in this role. |
| Other Specialties | Yes | We currently have a infection control nurse, privacy officer. |
| Updated: 17 May 2023 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
| Updated: 17 May 2023 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are encouraged to bring their own furniture subject to space and safety constraints. |
| Single Rooms | Yes | |
| Alcohol Permitted | Yes | This is permitted in moderation only. |
| Phone Access In Own Room | Yes | |
| Wifi | Yes | |
| Resident can adjust heating in own room | No | Management can adjust the heating if requested. |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | We have one large lounge in the dementia area. |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | We have outings picnics in our 10 seater van which has wheelchair access. |
| Residents Committee | No | While we don't have a specific resident committee we have bi-monthly residents meetings. We are happy to meet with residents and/or family at any time and have an open door policy regarding concerns or requests from our residents. |
| Newsletter | Yes | This is produced on a 6 weekly basis. |
| Policy for management of challenging behaviour | Yes | The Oceania Group has a robust policy for the management of behaviour that challenges. Please ask management if you wish to view this. |
| Confused Residents | Yes | Some of our residents in the rest home and hospital do become confused at times but our staff are trained to handle difficult situations. |
| Rural Setting | No | We are situated in the town near to Tokoroa hospital |
| Smoking Permitted | Yes | Smoking is permitted outside. |
| Semi-Secure | Yes | The Dementia facility is fully secure with locked doors that require swipe card access. The Dementia Unit has its own stunning outdoor garden area with outdoor furniture all within a securely fenced area. |
| Updated: 17 May 2023 | ||
Interests & Activities
| Activity programme, Art, BBQ, Board games, Big print books, Bingo, Bowls, Cards, Care and Craft, Children, Classical Music, Concerts, Entertainment, Exercises, Games, Gardening, Indoor Games, Housie, Library - staff bring in lots of books, Movies, Pastoral care, Holidays, Senior Citizens, Advocate |
| Updated: 17 May 2023 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please refer to management for more details | |
| Staffing qualifications and details | We have great staff who are all caring and competent in their roles. In the past year 12 of our staff have completed the Wellcare training and another 6 will be working towards this next year. We also have at least 6 who hold current First Aid Certificates. | |
| Details about meals | We have delicious home cooked meals all prepared on site. Breakfast is served at 8am and our main meal of the day is serviced at midday. Morning and afternoon teas always consist of lovely homebaking and are very popular. We rotate our seasonal menus on a four weekly basis and get dietitian input in preparing these. All special needs are catered for. | |
| Associated Complexes | We are part of the Oceania Group of Care Facilities. | |
| Updated: 17 May 2023 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | Spoken by staff |
| Cook Island Maori | Yes | Spoken by staff and residents |
| Dutch | Yes | |
| English | Yes | All staff and residents |
| Filipino | Yes | Spoken by some staff members |
| Māori - Te Reo | Yes | Spoken by some residents and staff members |
| Samoan | Yes | |
| Tagalog | Yes | Spoken by staff members |
| Updated: 17 May 2023 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Inter denominational | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| (Other comments) | Yes | We also have visits from the Apostolic Church. We will endeavour to assist anyone who wishes to attend another church or religious group of their choice. |
| Updated: 17 May 2023 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | Tokoroa has a taxi service and hospital bus service (for the Waikato Hospital) which come to the door | |
| Shops | 1.00 Km | A dairy is closeby. |
| Mall | 5.00 Km | Tokoroa's main shopping centre has all of the main shops and amenities that you require. |
| Parks | While we don't have any parks close by we are situated in a lovely residential area for walks with lots of lovely gardens to look at. | |
| Library | 5.00 Km | Tokoroa Public Library is in the central shopping centre. |
| Updated: 17 May 2023 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
|
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| Updated: 17 May 2023 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.