Hospital Care
Telford Rest Home and Hospital, New Plymouth - Mary Oliver Hospital Wing
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Telford Rest Home and Hospital provides care for residents in an environment of friendship, music, laughter, harmony and understanding.
We offer a new journey in residents' lives. Telford Rest Home and Hospital is set in a tranquil bush valley and is a few minutes from Merrilands shopping centre. We have a beautiful rose garden, sunny courtyards and a large conservatory – there are many different areas for quiet times or space for dreams. Telford is part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care. As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers. For more information, please visit the Bupa link below. Our facility also offers these services: |
| Detail | |
|---|---|
| Address | 15 Telford Street View Map |
| Suburb | Merrilands |
| City/Town | New Plymouth |
| District Health Board Area | Taranaki |
| Phone | (06) 757 8554 |
| Fax | (06) 769 9627 |
| Mobile | 027 275 3966 |
| Manager | Martin Hook (Phone: 027 275 3966) |
| Owner | Bupa Care Services (Phone: 0800 60 80 99) |
| Website | http://www.bupa.co.nz/Rest-Homes-and-Hos... |
| Updated: 20 Dec 2011 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Unknown |
| Updated: 11 Jan 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 24 |
| Updated: 11 Jan 2012 | |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Registered nurses are available 24 hours a day, 7 days a week. | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | Liz Greenbank provides Physiotherapy 2 days per week. | |
| Occupational Therapist | Yes | Available as required. | |
| Diversional Therapist | Yes | Two therapists cover the specific needs of both our Rest Home and Hospital residents. | |
| Activities Co-ordinator | Yes | Our Activities Coordinator provides a range of exciting activities for our residents including quizzes, outings, singalongs, bingo, manicures, newspaper reading, etc. | |
| Hairdresser | Yes | Available every Monday. | |
| Podiatrist | Yes | Visits our home 6 weekly. | |
| Dietitian | Yes | Available as required. Our Food Menus are also audited by a Registered Dietitian. | |
| Chaplain/Spiritual Advisor | Yes | Chaplains will visit on request. | |
| Updated: 18 Oct 2010 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | |
| Oxygen Management | Yes | |
| Surgical Followup | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advisor | Yes | On request from base hospital. |
| Infection Control | Yes | |
| Stomal Therapist | Yes | Available as required. |
| Specialist Palliative Care | Yes | |
| Palliative Care | Yes | |
| Stroke Rehabilitation | Yes | In consultation through our local District Health Board. |
| Tracheotomy Care | Yes | |
| Dialysis | Yes | |
| Gerontological Care | Yes | |
| Urology | Yes | Consultation as required. |
| Clinical Manager | Yes | Our Clinical Manager has extensive experience in the Aged Care Sector. She cares for both our Rest Home and Hospital residents. |
| Other Nursing Specialities | Yes | Please feel free to discuss your personal requirements with our Facility Manager. |
| Psychologist | Yes | Consultation as required. |
| Updated: 18 Oct 2010 | ||
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | Please feel free to discuss your personal needs with our Facility Manager. |
| Short Term Care e.g. Carer Support, Respite Care | Yes | Please feel free to discuss your personal needs with our Facility Manager. |
| Carer Support/Respite Care Booking Facility | Yes | Please feel free to discuss your personal needs with our Facility Manager. |
| Primary Health Funded Short Term Care | No | Please feel free to discuss your personal needs with our Facility Manager. |
| Palliative Care Contract | Yes | We work closely with our local Hospice. |
| Rooms (Single) | Yes | |
| Ensuite | Yes | A couple of our rooms have full ensuites. Please discuss this option with the Facility Manager. |
| May Bring Own Furniture | Yes | |
| Alcohol Permitted | Yes | We hold a weekly Happy Hour for our residents. |
| Pets In Residence | Yes | Cat, budgies and goldfish. |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | All rooms are wired so that residents may have their own personal lines. |
| Maori Kaupapa | Yes | |
| Residents Committee | No | However, monthly Resident meetings are held to provide a forum for residents to provide input and discuss issues. |
| Newsletter | Yes | We are developing our own newsletter to provide residents and their families with news on events and keeping them in touch with what is happening at our home. |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Lounges/seating areas | Yes | |
| Outings | Yes | Van equipped with the latest in hoist technology. Trips may include local events, shopping, lunches, etc. |
| Rural Setting | Yes | |
| Smokers Room | No | Outside gazebo provided for smoking. |
| Smoking Permitted | Yes | Yes in the outside gazebo provided. |
| Sprinklers | Yes | |
| Audit report available | Yes | |
| Updated: 18 Oct 2010 | ||
| Our rooms are spacious and each has a lovely outlook as our home is set within 5 acres of grounds. Recently refurbished, our home provides a lovely homely feel and is a popular choice which has held a great reputation in the New Plymouth community for the last 15 years.
We have lots of nice lounges around our home, and an outside path and garden provides a walking area and showcases our Rose garden. Our residents are also able to enjoy their own vegetable and flower garden. Bupa Care Services is one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our speciality. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways. We are also able to offer respite and carer relief for older people. Bupa Care Services is a New Zealand company, part of the Bupa group, based in the UK. We are a private company, with no shareholders. As such, our primary concern is for our residents, with surpluses reinvested to enable Bupa to continually enhance our care. |
| Updated: 3 Nov 2010 |
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Our Qualified Diversional Therapist and Hospital Wing Recreation Officer run a range of enjoyable and interesting activities for our residents.
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| Updated: 3 Nov 2010 |
| Topic | Details | |
|---|---|---|
| Details re Meals | Breakfast in bed or Dining Room. Main meal at mid-day. Tea - savoury dish, sandwiches, soup, muffins, fresh fruit. | |
| Staffing Details | Registered Nurse 24 hours - minimum of 3 staff on overnight. | |
| Associated Complexes | We are a member of BUPA Care Services - a specialised provider of aged care services. | |
| Fees Details/Fees Do Not Include | Fees do not include hairdressing or chiropody services. Own telephone in room and sky tv connection is permitted at residents expense | |
| Updated: 11 Nov 2009 | ||
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Fijian Indian | Yes | |
| Maori - Te Reo | Yes | |
| Other Information | Yes | Translators can be obtained as required. |
| Updated: 18 Oct 2010 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Brethren | Yes | We have previously cared for the Brethren faith. |
| Christianity | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| (Other comments) | Yes | Onsite services are offered for the following: St Mary's Anglican Church, Catholic Communion, Knox Presbyterian. We are happy to discuss your particular requirements. |
| Updated: 18 Oct 2010 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.20 km | Bus |
| Shops | 0.50 km | Merrylands shopping centre is a 2 minute drive away. CBD is a 5-10 minute drive depending on traffic. |
| Mall | 5.00 km | Downtown - city centre. |
| Parks | 2.00 km | Brooklands, Pukekura (Lights Festival,Jan- March) )Making of the film the last Samurai with the village at Uriti . The foreshore walkway. |
| Library | Library Bus calls weekly. | |
| Updated: 18 Oct 2010 | ||
| Credential | Status | Details |
|---|---|---|
| Audit Report Available. | Yes | |
| Registered Retirement Village | Yes | |
| RVA (Retirement Villages Association of New Zealand (Inc)) | Yes | Telford Village which is situated in the complex is a member of RVA. |
| ACE ("Aged Care Education" Training programme) | Yes | |
| National Certificate in Diversional Therapy | Yes | Our qualified Diversional Therapist holds her National Certificate. |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) | Yes | Staff are currently progressing in this area. |
| Bureau Veritas Quality International (Auditing Agency) | Yes | Last audit was on 2nd March 2009. Our next audit is due by January 2011. |
| Health and Disability Auditing New Zealand Limited (Auditing Agency) | Yes | Our next Unannounced Audit will be performed by HDANZ before January 2011. |
| Other details | Yes | We provide access to our Ministry of Health Certification Audit results and our Resident Satisfaction Surveys. These can be seen on our Bupa Website at: www.bupa.co.nz |
| Updated: 18 Oct 2011 | ||