Hospital Care

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Melrose Lifestyle Care & Village - Silkwood

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Melrose Lifestyle Care & Village offers hospital and rest home care, as well as independent retirement village living, in a facility set amongst generous sized grounds.

At hospital care level Melrose has the capacity to look after 57 people.

The hospital at Melrose offers care in a warm and homely environment.

There is registered nurse cover 24 hours a day.

Melrose is part of the Oceania Group, a member of both the Retirement Villages Association and the New Zealand Aged Care Association.

Our website is www.oceanialiving.co.nz.

We have a facebook page too, www.facebook.com/OceaniaGroup.

Our facility also offers these services:

Contact Details
Detail
Address	159 Waihi Road View Map
Suburb	Judea
City/Town	Tauranga
Postal Address	P.O Box 6030, Brookfield,Tauranga
District Health Board Area	Bay of Plenty
Phone	(07) 578 6006
Fax	(07) 578 2496
Mobile	027 236 3093
Manager	Rosa Wallace (Phone: 07 571 5843)
Owner	Oceania Group
Email
Website	http://www.oceanialiving.co.nz
Updated: 23 Aug 2011

Service/Facility Details
Detail	Status
Contract with DHB	Yes
Certification	Yes
Additional Room Costs	Unknown
Updated: 10 Feb 2012

Vacancy Details
Detail	Status
Total number of beds at this level of care	57
Long term vacancy	Yes
Short term vacancy	Yes
Subsidised short term care vacancy	Yes
Private short term care vacancy	Yes

Impending vacancy	No
Updated: 10 Feb 2012

Personnel
Type	Hours Per Week	Status	Details
Registered Nurse	314.5	Yes	2 Registered Nurses in hospital during the day and one Registered nurse on duty during night shift resulting in 24 hour coverage of Registered Nurse on the site. The Site Manager and Clinical leader are both Registered nurses on site 5 days per week.
Enrolled Nurse		Yes
Healthcare Assistants/Caregivers		Yes
Physiotherapist	10	Yes	Also involved in oreintation and training and Physiotherapist assistant on site 5 days per week to ensure programme is implemented.
Occupational Therapist		No	Is available when needed
Activities Co-ordinator	27.5	Yes	Running activity programme in hospital 5 days per week.
Hairdresser		Yes	Available 3 days per week.
Podiatrist		Yes	Bi-monthly visits as requested.
Dietitian		Yes	Available on consultation basis assisting our Hospitality Manager with diets and menus.
Kaumatua		Yes
Chaplain/Spiritual Advisor		Negotiable	Resident's own minister can be contacted on request or facility can provide Spiritual advisor when needed. Weekly bible study, church services and communion available to all residents.
Other Personnel		Yes	Cleaners, hospitality staff, handyman, gardener, laudry staff, and contractors eg. security, electrician, plumbers, painter etc.
Updated: 23 Aug 2011

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Gastronomy/Nasogastric Management	No	If needed at TPH
Oxygen Management	Yes	If needed in emergency situations.
Surgical Followup	Yes	If needed at TPH
Wound Care	Yes	Wound care nurse on site and access to Smith and Nephew loyalty programme.
Diabetic Care	Yes	Access to diabetis society for advice and training.
Continence Advisor	Yes	Continence nurse on site and easy access to continence product providers for advice and training. Training by Continence nurse from Taurange Public Hospital.
Infection Control	Yes	Infection Control nurse on site with 3 monthly meetings including all sites.
Specialist Palliative Care	Yes	Have access to and working closely with Hospice nurse for assistance and training.
Palliative Care	Yes	Liverpool Care Programme introduced to staff to ensure best end of life care to all residents.
Psychiatric Care	Yes	Working closely with Mental Health Services for Older People.
Stroke Rehabilitation	Yes	Can access stroke foundation for advice and assistance.
Tracheotomy Care	No	Referal to TPH
Dialysis	No	Referal to TPH
Spinal Injuries	Yes	Access to Spinal Unit in Auckland for assistance and advice.
Specialised Dementia Care	Yes	Secure unit on site
Gerontological Care	Yes
Urology	No	Referal to TPH
Community Health	Yes	On referal from TPH
Clinical Manager	Yes	40 hours per week, available Monday to Friday and also on call after hours for assistance.
Psychologist	Yes	Working with Mental Health services for Older People.
Psychiatrist	Yes	Working with Mental Health Services for Older People.
Updated: 23 Aug 2011

Features
Feature	Status	Details
Under 65 yrs with Disability	Yes	Contract with the Ministry of Health.
Short Term Care e.g. Carer Support, Respite Care	Yes
Carer Support/Respite Care Booking Facility	Yes
Primary Health Funded Short Term Care	Yes
Palliative Care Provided	Yes	Liverpool care programme introduced to staff to ensure best end of life care to all residents.
Whanau Room	Yes
Rooms (Single)	Yes	6 Single rooms available in hospital area. 13 Single rooms available to hospital level care in the rest home area.
Rooms (Shared)	Yes	2 Three-bedded rooms and 8 four-bedded rooms in hospital
Ensuite	Yes	Single rooms have shared ensuites with toilet and basin only.
May Bring Own Furniture	Yes	Need to be reminded that we need enough space for the usage of hoists and commodes.
Alcohol Permitted	Yes	Happy hour once a week.
Pets In Residence	Yes	Fish tank with cold water fish.
Negotiate To Bring Own Pet	Yes
Phone Access In Own Room	Yes	On request and paid by family
Resident can adjust heating in own room	No	Staff control heating in rooms.
Maori Kaupapa	Yes	Obtained on admission and respected.
Family Committee	Yes	Annual care review meetings with family, staff and doctor and twice a year we arrange a family meeting where family of all areas can attend, join for snacks and drinks and have opportunity to raise issues.
Newsletter	Yes	Monthly magazine called Tribune.
Policy for management of challenging behaviour	Yes	Available to all staff.
Confused Residents	Yes	All staff trained how to deal with confused residents
Lounges/seating areas	Yes	Have own lounge for hospital residents but can also visit Rest home lounge should they be interested in the activities presented there.
Outings	Yes	As arranged by activity staff.
Smokers Room	Yes	Can smoke outside building under roof.
Smoking Permitted	Yes
Sprinklers	Yes
Updated: 23 Aug 2011

Special Features
Spacious rooms with beautiful views. Very homely and friendly atmosphere. Qualified staff to deliver care to residents. Comfort lazy-boy chairs available for all residents with wheels for easy transport from rooms to lounge and back to rooms. All lifting equipment available for safe transfers and commode- and shower chairs, shower bed, jet bath available.
Updated: 6 Nov 2008

Interests & Activities
Activity programme: We have an extensive activity programme from Monday to Friday. All resident's needs are identified on admission and we ensure that they are slotted into the activities that are most likely to satisfy their cognitive, emotional and physical needs. BBQ are organised regularly. Advocate, Age Concern, Alzheimer's Society,Arthritis society Are consulted on a need-to basis. Art, Bowls, Bingo, Care and Craft,Classical Music, Baking under supervision, Craft, Dancing, Entertainers and Entertainment, Exercises, Floor games, Flower arranging, Games, Gardening, Indoor Games, Jigsaw, Newspaper reading, organ and piano music, Outings, Parties, Reading, Sing-a-longs and singing, Videos, are all integrated in our activity programme. We have our own Chimes and formed a group of residents to play music on these. RSA, Picnics, Outings, Games at other resthomes, doctors appointments, Concerts, Church are places we visit with our own minibus. We have lovely views of the harbour and the Mount. Our residents can have breakfast in bed if they wish to do so. We have 1 cat in Silkwood and visitors visit us with their dogs and also have fish tanks with cold water fish. We arrange visits from local pet shops to visit us with some animals. We arrange visits to the animal farm. Children are encourage to visit and we also invite them to provide concerts and sing-songs for the residents. We have a digital camera on site to take pictures of residents on admission for safe practise and also special events and functions are captured. The administration offices have access to e-mail and a fax machine and can use it on behalf of the residents. We have large gardens, and a bible garden that can be accessed and used by residents. The administration offices have access to the internet. We invite external speakers to address the residents on topics of interest. Because we have our own kitchen on site, we can cater for all residents needs including vegetarians and special medical dietry requirements.
Updated: 6 Nov 2008

Additional Information
Topic		Details
Details re Meals		Access to diatition who prepares menus for facility. Meals prepared on site in own kitchen and delivered to different areas. Individual food preferences are respected. Cater for different medical requirements. Special functions eg. Christmas, 100th birthdays etc are catered for. Speech Therapist can be accessed for residents with difficult swallowing problems and thickened fluids can be given. Registered nurses also trained in "Peg feeds" and access to TPH dietitian.
Staffing Details		Registered Nurse available 24 hour per day. Staffing levels according to legal requirements. Staff members include RN's, Health Care Assistants, Activity team, cleaners, laundry- and Kitchen staff, Maintenance staff, Physiotherapist, Occupational Therapist, Admissions coordinator, Administration Assistant, Receptionist, Clinical Nurse Leader and Site Manager. Also utilising contractors such as security, electrician, plumbing services ect, Contracted Doctors that visit the facility twice a week. Have access to specialists. Over weekends have access to emergency doctors and hospital.
Associated Complexes		Resthome with 39 beds. Secure unit with 12 beds 60 Independent living villas.
Fees Details/Fees Do Not Include		Information available on request. Fees do not include non-subsidised medications.
Updated: 23 Aug 2011

Languages Spoken
Language	Status	Details
Afrikaans	Yes
Arabic	Yes
Dutch	Yes
English	Yes
Filipino	Yes
German	Yes
Interpreter	Yes	Services available if needed.
Korean	Yes
Latvian	Yes
Maori - Te Reo	Yes
Welsh	Yes
Other Information	Yes	Access to multiple Interpreters if need arises
Updated: 6 Nov 2008

Religious Affiliations
Religious Affiliations	Status	Details
Anglican	Yes
Baptist	Yes
Brethren	Yes
Christianity	Yes
Hinduism	Yes
Inter denominational	Yes
Jehovah Witness	Yes
Methodist	Yes
Non denominational	Yes
Presbyterian	Yes
Roman Catholic	Yes
Salvation Army	Yes
Seventh Day Adventist	Yes
Updated: 6 Nov 2008

Distances
Location	Distance	Details
Public Transport	0.30 km	Hopper bus, taxi service, mobility taxi are available.
Shops	1.00 km	Brookfield shopping centre, Pharmacy ect.
Parks		Facility is situated on a large section with beautiful views and trees and big gardens providing the feeling of a Park.
Library	3.00 km	Mobile Library visit the site every second Saturday.
Updated: 19 Sep 2011

Credentials
Credential	Status	Details
N.Z. Aged Care Association (ex Healthcare Providers N.Z.)	Yes	Receiving information and booklets.
RVA (Retirement Villages Association of New Zealand (Inc))	Yes
ACE ("Aged Care Education" Training programme)	Yes	Available to all staff members.
National Certificate in Support of the Older Person (not available after Dec 2010)	Yes	Give students opportunity to do practicals on site.
New Zealand Council of Christian Social Services (NZCCSS)	Yes	Receives news letter.
Health and Disability Auditing New Zealand Limited (Auditing Agency)	Yes	Have received Certification for 3 years.

Updated: 6 Nov 2008

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